Refund policy

Pickitz Prims Profanity, we want you to love your purchase as much as we love creating pieces with vintage charm and a little attitude. We understand that sometimes things do not work out as expected, and we are here to make the return process as simple and straightforward as possible. If you have any concerns about your order, please contact us at kat@pickitzprimsandprofanity.com.

We accept return requests within 14 days of receiving your order. To be eligible for a return, your item must be unused, undamaged, and in its original condition, with all original packaging and accessories included. Items showing signs of use, improper handling, alterations, or damage after delivery may not qualify for a return.

Please note that personalized or custom-made items, gift cards, and products marked as final sale are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect, or a return is required by applicable law. Due to the nature of our decorative plates and wooden spoons, returned products must be carefully packaged to prevent damage during shipping.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a brief explanation of the issue, and clear photographs of the product and packaging. We will review the situation and work with you to arrange an appropriate replacement, refund, or other resolution.

Customers are responsible for return shipping costs when returning an item due to a change of mind or personal preference. If the return is caused by an error on our part, such as an incorrect or defective item, we will cover reasonable return shipping costs or provide an alternative solution. Original shipping charges are generally non-refundable unless required by applicable law.

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method, typically within 5–10 business days after approval. Please note that your bank or payment provider may require additional time to process and display the refund.

To request a return or discuss any concerns about your purchase, please email kat@pickitzprimsandprofanity.com with your order number and relevant details. Please do not send items back without contacting us first so we can provide the appropriate return instructions.

Thank you for shopping with Pickitz Prims Profanity. We appreciate your support and look forward to bringing a little vintage charm, personality, and cheeky humor into your everyday life.